Frequently Asked Questions
What is the shipping time?
Orders usually take between 5 and 10 business days to arrive, depending on the shipping address. We will send you a tracking number so you can check the status at any time.
How can I track my order?
You will receive an email with the tracking number once your order has been shipped. You can track your package on our tracking page or directly on the carrier's website.
What should I do if my order arrives damaged or defective?
If your product arrives damaged, please contact us within 7 days of delivery with photos of the product and we will send you a new one at no additional cost.
Can I return a product if I am not satisfied?
Yes. We offer returns within 14 days of receiving your order. The item must be unused and in its original packaging. Please contact us to start the process.
Does the product come with a warranty?
All our products come with a one-year warranty against manufacturing defects. This does not cover damage caused by misuse.
Can the lamps be used with any plug?
Yes. All our lamps include a universal USB connection, compatible with mobile phone chargers, computers, and standard adapters.
Do you accept secure payments?
Of course. We offer 100% secure payments via credit card, PayPal, and other reliable methods. Your data is protected with SSL encryption.
Can I modify or cancel an order after placing it?
We can only modify or cancel orders if you contact us within the first 12 hours after making the purchase.